Nu PK Luck's Privacy Policy — Your Data Protection Complete Guide

1Introduction

Nu PK Luck ("we", "us") is a Bangladesh-based online gaming platform trusted by millions of members. This Privacy Policy ("Policy") describes how we handle your personal information when you use our website and services.

By creating an account or using our services on Nu PK Luck, you agree to the collection and use of information as described in this Policy. If you have any difficulty understanding this Policy, our support team is happy to help.

2What Data We Collect

Nu PK Luck collects only what's necessary. We never ask for irrelevant or excessive information. The data we collect falls into two categories.

Personal Identification Information

• Full Name and Nickname
• Date of Birth (for age verification)
• Residential Address
• Email address
• Mobile Number
• National ID or Passport Number (for KYC)

Financial Information

• Payment method type (bKash, Nagad, Rocket, etc.)
• Transaction History (Amount & Timestamp)
• Withdrawal request details

Technical Information

• IP address and device type
• Browser Information
• Platform Access Times and Session Data
• Gaming History and Patterns

3How We Collect Data

Nu PK Luck collects information through various methods. Each method is transparent and based on your consent.

Directly from You

• When completing the registration form.
• At the time of document upload for KYC verification.
• When you contact our support team.
• When participating in promotions.

Automatically

• Via cookies and log files during website visits.
• Collected via session data captured during gameplay.
• During payment processing.

4Purpose of Data Use

Nu PK Luck uses collected data for specific, legitimate purposes. What we do with your information is clearly outlined below.

1. Account Management: To create, verify, and secure your account.
2. Service Provision: Gameplay facilitation, deposit and withdrawal processing.
3. KYC Verification: To verify your age and identity.
4. Customer Support: To address your questions and complaints.
5. Security: To prevent fraud and illegal activity.
6. Legal Obligation: To prepare reports for regulatory authorities.
7. Improvement: To enhance your experience on the platform.
8. Promotions: To send you personalized offers (with your consent).

5Data Sharing Policy

Selling your data is against our principles — Nu does it. That said, there are specific circumstances where sharing information with third parties may be necessary.

When Your Data May Be Shared

• Payment Processor: To process transactions via bKash, Nagad, or bank.
• Legal Obligation: To comply with court orders or government directives.
• KYC Partner: With authorized third parties for identity verification.
• Security Investigation: With authorities in fraud or criminal investigations.

All third parties we share data with are contractually required to comply with Nu PK Luck's privacy standards. No data is shared without a binding agreement in place.

6Cookie Policy

Nu PK Luck uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To collect website usage statistics.

You can disable cookies from your browser settings, though some features may no longer be available as a result.

7Data Retention Period

Nu PK Luck has defined specific retention periods for each type of data. Once the period expires, the data is securely deleted.

• Account information — for as long as the account remains active.
• Financial transaction records — generally 5 years as required by law.
• KYC Documents — 3 years after account closure.
• Game Log — 1 year.
• Support Communications — 2 Years.

8Your Rights

Nu PK Luck respects your rights over your personal data. You can exercise these rights at any time.

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Deletion: You may request deletion of your data in certain circumstances.
• Right to Restrict Processing: You may request that your data not be used for certain purposes.
• Right to Portability: You may request a portable copy of your personal data.
• Right to Object: You may object to receiving marketing communications.

9Minors' Data

Nu PK Luck is strictly an 18+ platform. We do not knowingly collect any information from individuals under the age of 18.

10Security Measures

Nu PK Luck uses industry-leading technology and practices to keep your information secure.

• 256-bit SSL/TLS Encryption — Applied to all data transmissions.
• Two-factor authentication (2FA) — for account security.
• Firewall and intrusion detection system.
• Regular security audits and penetration testing.
• Strict data security training for all staff.
• Data backups stored using encrypted methods.

11Policy Changes

Nu PK Luck reserves the right to update this Privacy Policy. Any changes will be communicated in the following ways.

• The update date on this page will reflect any changes.
• Notices of significant changes will be sent to your registered email address.
• The new policy will take effect 7 days after any changes.

Continued use of Nu PK Luck after any changes constitutes acceptance of the updated policy.

12Contact

For any questions, comments, or complaints about this Privacy Policy, please reach out to our data protection team.