Nu PK Luck — Terms of Use and Terms & Conditions

1Introduction & Definitions

These Terms and Conditions ("Terms") constitute a legal agreement between Nu PK Luck ("we", "our", "the Platform") and any user of our services ("you", "member", "player"). By accessing or using the Nu PK Luck website or mobile platform, you are deemed to have fully accepted these Terms.

The terms set out on this page apply to all your activity on Nu PK Luck — including registration, deposits, withdrawals, claiming bonuses, and playing games.

Key Definitions

• "Platform": The Nu PK Luck website and mobile interface in their entirety.
• "Account": Your personal profile registered with Nu PK Luck.
• "Balance": The total funds held in your account.
• "Bonus Balance": Additional credits received from promotions or bonuses.
• "Wagering": The total amount to be wagered in order to make your bonus withdrawable.
• "KYC": Know Your Customer — the identity verification process.

2Account Register

To open an account on Nu PK Luck, you must meet the following requirements and provide accurate information.

Registration Requirements

• Only one account is permitted per person.
• You must provide your real name, date of birth, address, and contact details upon registration.
• Accounts registered using false or fraudulent information will be cancelled.
• Keeping your account password confidential is the member's responsibility.
• Sharing your account credentials with anyone else is strictly prohibited.

KYC Verification

Nu PK Luck may request KYC documents at any time — typically before your first withdrawal or during large transactions. Required documents may include a National ID, passport, or birth certificate.

Nu PK Luck reserves the right to hold withdrawals until the KYC process is complete. This is not a penalty — it is done to protect the security of your account.

3Age Verification

Nu PK Luck is an adults-only platform. We enforce our age policy with the utmost strictness.

• Providing an accurate date of birth at registration is mandatory.
• Nu PK Luck may request proof of age documentation at any time.
• Providing false information about your age is a criminal offence.
• Allowing minors to use an adult's account is strictly prohibited.

4Deposit & Withdrawal Policy

Specific policies govern deposits and withdrawals on Nu PK Luck. These policies exist for your protection.

Deposit Rules

• The minimum deposit amount is BDT 200.
• Accepted payment methods: bKash, Nagad, Rocket, Bank Transfer.
• Deposits must be made using a payment method registered in your own name — not through a third party.
• Deposits are credited to your account instantly.

Withdrawal Rules

• The minimum withdrawal amount is BDT 500.
• KYC verification is mandatory prior to your first withdrawal.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Withdrawal processing may take up to 24 hours.
• Withdrawals must be made via the same payment method used for the original deposit.

5Bonus & Promotion Terms

Nu PK Luck regularly offers a variety of bonuses and promotional offers. Feel free to enjoy them, but make sure you understand the terms that apply.

General Bonus Terms

• Each bonus carries its own wagering requirements.
• Welcome bonus wagering requirements typically range from 20x to 30x.
• Wagering must be completed within a set period after claiming a bonus.
• Claiming the same promotion more than once is not permitted.
• Bonus bets do not apply to certain games — details are specified in the terms of each individual offer.

Reasons for Bonus Cancellation

• Abusing the bonus system or claiming bonuses through multiple accounts.
• Attempting to withdraw without meeting the wagering requirements.
• Bonuses will be forfeited if wagering requirements are not completed within the allotted time.

6Game Rules

All games on Nu PK Luck use internationally certified RNG (Random Number Generator) technology, meaning every outcome is entirely random and never predetermined.

General Game Policy

• Nu PK Luck is not liable for any game interruptions caused by software or network issues.
• If a technical error is detected during gameplay, the bet for that round will be refunded.
• Progressive jackpot results cannot be disputed.
• Game results cannot be altered after logout.

Live Casino Special Rules

In live dealer games, the dealer's decision is final. If a game is interrupted due to streaming issues, the round will be voided and all bets will be refunded.

7Prohibited Activities

Nu PK Luck is committed to maintaining a fair and honest gaming environment. Involvement in any of the activities listed below will result in immediate action.

• Operating more than one account per person.
• Placing bets using bots or automated software.
• Attempting to manipulate or hack game results.
• Using another member's information or committing identity fraud.
• Depositing funds derived from money laundering or illegal sources.
• Exploiting the bonus system to gain an unfair advantage.
• Harassing or threatening Nu PK Luck staff.

8Account Closure & Suspension

Nu PK Luck reserves the right to suspend or permanently close accounts under the following circumstances.

Reasons for Account Closure

1. Evidence of Terms & Conditions violations or fraudulent activity.
2. Failure to complete KYC verification or submission of false documents.
3. Accounts inactive for an extended period (12 months or more).
4. Legal order or directive from a regulatory authority.
5. At the member's own request.

Inactive Account Policy

An account will be marked inactive after 12 months of no activity. A monthly maintenance fee may be deducted from the balance of inactive accounts. The account will be closed after 24 months.

9Data Protection & Privacy

Nu PK Luck takes your privacy seriously. Our Privacy Policy is an important document that forms part of these Terms and Conditions.

• Your personal information is used solely for service delivery and KYC purposes.
• Your data is never sold to third parties — ever.
• Information may be disclosed to regulatory authorities when required by law.
• All data is secured with SSL encryption.

10Responsible Gaming Policy

Nu PK Luck believes gaming is for entertainment — not a source of income. We want every member to enjoy gaming in a healthy and controlled way.

Our Responsible Gaming Tools

• Daily Budget Limit: You can set your own daily spending limit.
• Weekly Limit: Set your maximum spending limit for a 7-day period in advance.
• Cool-Off Period: You may voluntarily take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion: The option to voluntarily and permanently self-exclude from gaming.
• Reality Check: Periodic reminders to help you keep track of your time and spending.

11Dispute Resolution

If you have a complaint or dispute, Nu PK Luck has a fair grievance resolution process in place.

Complaints Process

1. First, report the matter to Nu PK Luck customer support.
2. The support team will provide an initial response within 48 hours.
3. Complex matters will be fully resolved within 7 business days.
4. If you are not satisfied with the resolution, you may request independent mediation.

Disputed amounts may be held in the account until Nu PK Luck reaches a final decision.

12Right to Amend Terms & Conditions

Nu PK Luck reserves the right to partially or fully amend these Terms and Conditions at any time. The following policy applies to any changes made:

• Members will be notified by email prior to any significant changes.
• Updated terms take effect 7 days after publication.
• Continued use of the platform following any changes will be deemed acceptance of the updated terms.
• If you object to the updated terms, you may request that your account be closed.