Gaming should be a source of fun, not stress. Nu PK Luck wants you to play with a healthy mindset and enjoy yourself within your limits. We offer a range of tools and support to help you play responsibly.
Use our six powerful tools to stay in control
Set a maximum daily deposit limit in advance. Once the limit is reached, deposits will be automatically stopped.
Plan not just your daily spending, but also your weekly and monthly limits in advance. Nu PK Luck will remind you when you're approaching them.
If you need a short break, take a voluntary cool-off period of 24 hours to 30 days. Your account will be locked for that duration.
If you want a longer break from gaming, you can close your account for 6 months, 1 year, or permanently.
At set intervals, a message will appear on screen showing how long you've been playing and how much you've spent — keeping you aware and informed.
View your complete gaming and transaction history at any time. You'll get a clear picture of how much time and money you've spent.
Nu PK Luck believes gaming is a form of entertainment. But when entertainment turns into an addiction, it can seriously harm your personal, family, and financial life. That's why responsible gaming isn't just a policy for us — it's our core commitment.
Many first-time online gamers don't realise that small, casual bets can gradually spiral out of control. Nu PK Luck wants every member to play in a healthy, mindful way — which is why we've put together this detailed guide to responsible gaming.
Key Message: Play for entertainment, not as a source of income. Don't chase losses by placing bigger bets.
Before you play at Nu PK Luck, the most important step is setting a budget. Only use money you can afford to lose without affecting your household. Stick to this rule and gaming will never become a burden.
One of the biggest risks of online gaming is losing track of time. Nu PK Luck's Reality Check feature solves exactly that. An alert appears every 30 minutes or 1 hour to remind you how long you've been playing.
Set a time limit before each gaming session. When the time is up, take a break. Spend time with family, go for a walk, or do something else. Gaming is truly enjoyable only when it's part of a balanced, healthy lifestyle.
Tip: Avoid gaming before bed, during meals, or while spending time with family.
Transparency is a key part of responsible gaming. If you start hiding your gaming from family, that's a sign something is wrong. Let your loved ones know that gaming is part of your entertainment — don't keep it a secret.
If someone expresses concern about your gaming — listen carefully. Often, those around us spot our problems before we do.
Nu PK Luck strictly prohibits anyone under 18 from using the platform. If you have younger siblings or children at home, please take the following steps.
If you suspect a minor is using Nu PK Luck, let us know immediately. We will take action right away.
Daily Maximum Limit
7-Day Budget Control
Set Your Full Monthly Budget
Maximum time per session
Seek help immediately if you notice any of the following signs
When you start hiding losses from your family.
Repeatedly spending more than your set budget.
Neglecting work, studies, or family time.
Feeling angry or anxious when you can't play.
Placing bigger bets to try to recover money already lost.
Starting to borrow money or take loans to gamble.
Finding enjoyment in the process of playing, not just in winning or losing.
Staying within your set budget.
Being able to stop when your set time or budget runs out.
If you feel something is wrong, don't wait — take action. Nu PK Luck is always ready to help.
Read the self-assessment questions below and answer them honestly.
Go to your Nu PK Luck account to set budget and time limits.
Use the cool-off period or self-exclusion feature.
Nu PK Luck's 24/7 support team is ready to help you.
Consult a mental health professional if needed.
Nu PK Luck can help directly
Bengali-language support is available 24 hours a day. We're here to help you set limits or take a break.
[email protected] — expect a reply within 48 hours.
Contact support to lock or close your account — takes effect within 24 hours.
If you answered "Yes" to most of the questions below, it's time to seek help
If you answered "Yes" to more than 3 questions, please reach out to the Nu PK Luck support team. We're here to help — no judgment, no criticism.
Simple Answers to the Most Frequently Asked Questions